Data & Privacy Protection
Mocketts Farm Cottages
At Mocketts Farm Cottages we treat your data and privacy with the same high level of care and attention that we offer you in person when you stay with us. This Privacy Notice is designed to let you know what data we’re collecting, why, who else might see it, and how we’re going to use it.
Our Contact Details
Name: Alex & Victoria Burden
Address: Mocketts Farm Cottages, Harty Ferry Road, Harty, Kent, ME12 4BG
Phone Number: 01795 510 214
E-mail: [email protected]
What Personal Information We Collect
We collect personal information that is voluntarily supplied to us when you express an interest in, or confirm a booking or reservation at Mocketts Farm Cottages or The Ferry House. The information we collect depends upon the nature of your enquiry and what you supply, but may include your name, phone number, email address, postal address, date of birth and contact preferences.
We also collect nonidentifiable data such as device, location, demographic and browsing behaviour via Google Analytics, Facebook Pixel and Google Signals to measure the effectiveness of our marketing and promotional activities and serve personalised advertisements. Please see our Cookies Policy for more information.
If you stay at the cottages or visit The Ferry House and use our free customer Wi-Fi service, this collects some personal data, including your device, browsing history while connected and data on Wi-Fi usage.
How We Use Your Data
We may use your personal information in a number of ways depending on the service we are providing to you.
- To deliver booked services, such as cottage stays or table reservations at The Ferry House
- To fulfil gift voucher or event ticket orders
- To respond to enquiries or support requests
- To send administrative information to you
- To send you marketing and promotional communications, if you have opted in to receive these. You can opt out of our marketing emails at any time via the Unsubscribe link on our emails.
- To evaluate and improve upon our products and services
- To identify service usage trends
- To measure the effectiveness of our marketing and promotional activities
- To send customer surveys as part of internal-use marketing research
In some circumstances we also use email to improve accuracy of Google Ads measurement. This data is hashed (meaning your email is not shared, only a hashed version) to keep it secure and helps improve accuracy of measurement. You can learn more about this here. You can opt out at any time by declining cookies.
Do We Share Your Personal Information?
We never share your personal information with unauthorised parties, or with other companies to market to you. We do share personal information to approved third parties who perform services on our behalf, to complete that work agreement. These companies are under agreement to safeguard your data, process it only in accordance with what we have instructed them to do and retain it for the length of time we have agreed. They will not share your personal information.
How Long Do We Keep Your Personal Information?
We keep your personal information for as long as necessary to fulfil the service we collected it for, including to satisfy any legal, accounting, or reporting requirements. By law we have to keep basic information about customers (including contact details, financial and transaction Data) for six years after they stop being customers.
In some circumstances you can ask us to delete your data, see “The right to erasure” below for further information.
In some cases we may anonymise your data for statistical purposes, and may use this information indefinitely.
How Do We Keep Your Data Safe?
We take the protection of your data very seriously. We have a number of technical and organisational security methods in place, including IT security protocols, internal policies on data security and training for all staff on data protection.
Your Data Protection Rights
Under data protection law, you have rights, including:
Your right of access – You have the right to ask us for copies of your personal information that we hold.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.